FT. MYERS, Fla. If
you’ve heard anything about WM’s Service
Delivery Optimization (SDO),you know it has a lot to do with good
communications. New technologies like onboard computers and DriveCam are now in
all WM sites and trucks. The idea is to free up managers to spend more time
talking with their drivers rather than getting bogged down by paperwork.
Two new employee
councils were created to do the same thing: encourage idea
sharing. The Driver Council consists of 17 drivers, one from each
Area, who were selected by their Area leadership using Driver of the Year
criteria as a guideline. The Route Manager (RM) Council includes 13 participants
also selected by their Area leadership. All represent Areas that have or are
currently implementing SDO. As the implementation continues across the
organization, other RMs will join this group during the year.
Each council has met once and separately this year. At the
first RM Council meeting on May 6 and 7 at the WM Training Center in Ft. Myers,
Fla., RMs talked about:
· Customers and the new challenges
RMs face to deliver superior service
· The strong connection among
safety, SDO and service
· Clarifying their job description
so they can be more effective leaders
· An action plan and next steps to
improve communications with dispatchers and standardize operations
support
“Even though we are from different market areas, we face
the same challenges in our jobs. This council
will help WM in the future by redefining and standardizing the RM role across
the Areas and assist in streamlining the communication between the
departments,” said Greer Edwards, route manager in Rockdale,
Ill.
Drivers’ voices, too, are being heard through their own
council. The group first met in December 2012 with WM’s senior leadership team
and has gathered several times since then. A new group of drivers was selected
for 2014. Drivers have weighed in on how best to train new drivers, how DriveCam
and SDO is working and how they like to receive company
communications.
“Hearing directly from our employees about how the company can
grow and improve is powerful. These new councils are helping WM achieve its
transformation goals and align everyone’s understanding of those goals by
tapping into and sharing the knowledge, ideas and experiences of our employees,” said Mark Schwartz,
SVP
Human Resources. “Some great ideas have already been
generated by these teams.”
The second meeting of both councils is planned for this
summer.
PHOTO: RM Council in front of the truck simulator at the WM
Training Center (L-R), Scott Southard, Wildwood, Fla.; Joe Weiss, Saginaw, Mich.; Marcos Bazaldua, Simi
Valley, Calif.; Dale Marsh, Rochester, N.Y.; Billy Faultner, Phoenix; Kevin
Hare, Louisville, Ky.; Louis Gibson, North Huntington, Pa.; Jeff Latane, Camden,
N.J.; John Gillis, Green Bay, Wis.; Laura Hefley, Houston; Greer Edwards,
Rockdale, Ill; Reece Grogan, Atlanta; Jan Foster, Sacramento,
Calif.